Responsible Gaming

Gambling is a form of entertainment, not a way to earn money. Always play for fun, set clear limits, and never wager more than you can afford to lose. If gambling stops being enjoyable or starts causing stress, it may be time to step back and seek support.

Age Verification

You must be 18 years of age or older — or the legal gambling age in your Canadian province or territory — to open an account and play at Captain Cooks Casino. We may ask for identification documents to confirm your age before allowing deposits or withdrawals. Underage gambling is strictly prohibited, and any attempt to misrepresent your age will result in account closure.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Ask yourself whether any of the following apply to you or someone you care about:

• Chasing losses — trying to win back money you have lost by betting more
• Hiding gambling activity from family, friends, or colleagues
• Borrowing money or selling possessions to gamble
• Feeling restless or irritable when trying to cut down or stop
• Gambling to escape from stress, anxiety, or depression
• Lying about time or money spent on gambling
• Neglecting work, studies, or relationships because of gambling
• Repeated unsuccessful attempts to reduce or quit

If you recognize several of these signs, professional help is available and effective.

Self-Help Tools

Captain Cooks Casino offers practical tools to help you stay in control:

• Deposit limits — set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits — define the maximum amount you are willing to lose over a set period
• Reality checks — receive on-screen reminders of how long you have been playing
• Self-exclusion — temporarily or permanently block access to your account

You can adjust these settings in your account menu or contact customer support for assistance. Changes to increase limits may take effect after a cooling-off period.

Support Organizations

If you need confidential help, reach out to a recognized organization in your country or region:

Canada

Responsible Gambling Council
www.responsiblegambling.org
Offers prevention programs, information, and local resources across Canada.

United Kingdom

GamCare
www.gamcare.org.uk
Free telephone and online support, including live chat and forums.

GamStop
www.gamstop.co.uk
Free service that lets you self-exclude from all UK-licensed online gambling sites.

Australia

Gambling Help Online
www.gamblinghelponline.org.au
Free 24/7 counselling, chat, and email support for gambling problems.

United States

National Council on Problem Gambling
www.ncpgambling.org
Helpline, screening tools, and local treatment resources.

Germany

Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Information and support for gambling addiction prevention and treatment in Germany.

Other Countries

Please use the most relevant national gambling support organization in your country of residence. Most jurisdictions provide free, confidential helplines and counselling services.

Seek Help Now

If you or someone you know is struggling with gambling, do not wait. Contact one of the organizations listed above, speak with a healthcare professional, or call a local helpline. Reaching out is a sign of strength — and help is available.